Executive/Senior level certified information technology Project Management Professional and Scrum Master with over twelve (12) years IT SDLC experience managing web development, digital strategy, infrastructure, enhancements, enterprise implementations of telecommunications, financial, insurance, city government, and travel industry applications & systems. Expert in customer-service, gathering, analyzing and defining business and functional requirements; creating global metrics, trend charts and other decision-making tools; leading data-modeling and process-mapping initiatives; and designing/re-engineering processes, workflows and technology solutions for information technology systems an...