1- Communication Skills.
2- Selling Skills.
3- Delivering warranty best practice.
4- Delivering service & parts performance.
5- Delivering the brand promise
6- Introduction of Jaguar & Land Rover
7- Delivering the Service Experience
8- Building a high performance team.
9- Delivering Business Performance.
10- Putting Customer First.
11- The Leadership Challenge.
12- Delivering Service Performance.
13- Delivering JLR Customer Experience.
14- Delivering Service Experience (DSE).