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Egypt Egypt

Contact Center Manager at Almosafer Company

Aviation

PASSION FOR CONTACT CENTER AND AVIATION INDUSTRIES | TOP-NOTCH EXPERIENCE ✦ Since the start of my career in a Call center as a service agent, I have worked in every aspect of the industry – from Telesales & Customer support, Help desk, Team leading, Supervision & Management. I’m known as a high-energy, decisive problem-solver with a zeal for creating well-considered, efficient operations. What makes me excel in my field: HIGHLY ANALYTICAL, PENSIVE & DECISIVE MIND ✦ Conducted full-spectrum case study for a call center structure and cost. ✦ Assisted in the launch of a contact center. ✦ Improved customer and employee satisfaction scores. ✦Implemented new ideas to avoid Agency debit ...