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Montreal, Canada Area Canada

Technical Support Specialist

Education

Supporting •Windows XP and Windows 7 •Blackberry and Apple Wireless handheld devices •Lotus Notes •Dell desktops and laptops •Microsoft Office 2003-10 •Cisco VPN client •A/V equipment •Microsoft Office 2003-10 •Active Directory Services (Groups, and OUs) •TCP/IP, LAN/WAN Technologies •Symantec anti-virus solutions •VOIP (Avaya) •Mobile applications •Security practices Technical environment: Service now , Desktop, Laptops, Scanners, Network Printers, Lan, Wan, VPN, Windows 7, XP, Unix, Mainframe, Active Directory, Lotus Notes, Microsoft office, Citrix