Personal Information
Organization / Workplace
Mumbai Area, India India
Occupation
Technical Consultant
Industry
Technology / Software / Internet
About
Understanding the technology behind the various Service Desk tools,gathering deep knowledge on the ITSM and ITIL processes, Interacting with the clients and studying their current AS-IS processes in the various departments, preparing AS IS vs TO BE analysis documents based on ITIL standards, designing TO BE processes, Preparing Process documents.
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