Personal Information
Organization / Workplace
San Francisco Bay Area United States
Occupation
Escalation Specialist
Industry
Technology / Software / Internet
About
Lead support activities including incident logging and tracking, initial troubleshooting, root cause analyses and creation of the knowledge base.
Closely interact with customers to identify product issues and technical solutions to help customers optimize their use of the Captora solutions.
Interact with internal and external stakeholders, ensuring SLAs are being met, including case resolution, communication, and incident management.
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