Islam Ammar ,ITIL, PMP, MCSA, CCNA, VCAC,VCAWM,VCADC
Personal Information
Organization / Workplace
Egypt Egypt
Occupation
IT Support Manager
Industry
Technology / Software / Internet
About
• Ensuring that SLAs for Technical support services are defined, monitored and reported, with the objective of continuous improvement to meet changing business requirements.
• Ensure all current systems and infrastructure is managed day to day, including servers, services and networks.
• Make quick decisions and solve technical problems to provide an efficient environment for project implementation.
• Driving the ITIL culture across Technical Support Dept.
• Develops the IT technical support infrastructure to support the business requirements.
• Managing and provide support for data centers operations team regarding 8 sites at Ministry of Interior | Kingdom of Saudi Arabia f...
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