Personal Information
Organization / Workplace
Malaysia Malaysia
Occupation
Governance, Risk, Performance Management
Industry
Technology / Software / Internet
About
Specialties::
* Process compliance and audit.
* Performance and process alignment.
Passion::
* Supporting organizational improvement.
Certification::
* ITIL Foundation
Achievement::
* Established and implement Enterprise IT Governance Framework and policy.
* Lead IT Helpdesk in URS, system customization pilot, change management, user manual
development and sign-off.
* Improved aging RMA KPI from 100 days to 30 days within 2 quarters.
* Improved Clientele Customer Experience Index from 45% to 77% within 1 year.
* Improved and maintained SOX audit compliance KPI to 100% for 2 consecutive quarters.
* On-time project completion for USM IT Helpdesk System Implementation encompassing user...
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