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I am an experienced ITIL V3 certified IT Client Manager with more than 10 years experience in managing clients in Datacenter Outsourcing environments. The focus of my role is to be the primary point of contact, to investigate client needs and to facilitate the delivery of IT services and solutions.

IT infrastructure services I managed include Cloud-based infrastructure, physical and virtual server hosting, Enterprise network (WAN, VLAN), Backups, SAN, Information Security, VOIP, etc. 

Specialties: ITIL, Client Relationship management, Service delivery, Incident Management, Project Management, Communication, Problem-solving, Organizational skills

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