Jan-Willem Middelburg is the Regional Director for the Asia Pacific division of Pink Elephant, and based in Kuala Lumpur. He has been responsible for Pink Elephant鈥檚 regional strategy and operations in Asia since January 2016. Prior this appointment, he was responsible for restarting the office of Pink Elephant in the Netherlands.
In 2016, Jan-Willem published the Service Automation Framework for the design and delivery of automated services, which is internationally considered the leading publication on service automation. As author of the book, he is a frequent keynote speaker and moderator at universities and technology conferences around the world. Jan-Willem holds a degree in indus...
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