Personal Information
Organization / Workplace
Shanghai Suburb, China China
Occupation
service marketing manager
Industry
Logistics / Supply Chain
About
Coordinate with workshop, supply chain to Develop/promote service solution for customer based on MRO(maintenance, repair, operating) elements, software and commercial terms etc.
Push service quality continuning improvement, including one-time repair rate, reduce redo etc
Develop more convinent service solution with optimizing service process, service copacity etc., including reduce turn around, incease accessibility
sercive business model design/deploy, standardizition of customer contact: when, how contact customer and deliver service, and how to show the service to customer.
Service CRM system design/develop, utilize CRM system to develop/track/close service sale opportunities, ana...
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