**IT Professional with 14+ years of experience in Enterprise Business Application Solution, Technical & Business Analysis.
**Full-lifecycle implementations of Customer Support & Sales/Marketing related CRM application such as SFDC (Sales & Service Cloud), Siebel.
** SME
-- Customer Support (Install Base, Cases, Orders, Service Contracts, Content Management, Customer portals).
-- Sales/Marketing (Deal Registration, Opportunities, Quotes/NSP, Forecasting,Partner Portal, Channel Partner Programs(Registration, Certification/Authorization/specialization, Training)
**Specialties:
CRM Applications - SFDC (Sales,Service Cloud), Oracle Siebel
SAlesForce Partner/Cust...
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