• Preopening team of Media One Hotel (Opening October 2009)
• Responsible for drafting of SOP, Job Descriptions, Recruitment and Business Plan for Health Club and partly Front Office
• In-charge of Front Office and Health Club Operations
• Relieved the Night Manager post and trained the new Night Manager with Managing Hotel Operations at nigh, who is also directly responsible for the Opera Auditing Procedures
• Trained in Fire Safety, Evacuation, Emergency Action Procedures
• Directs quality of Front Office Operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfacti...