Summary
West Corporation is a leading provider of outsourced communication solutions to many of the world's largest organizations and government agencies. West combines telephony, technology and human capital to help its clients communicate effectively, maximize the value of their customer relationships and drive greater profitability from customer related transactions.
Specialties
Outsourced Contact / Call Center solutions including, live agents, collections, and the technology that supports contact centers including Hosted Contact Center, inbound IVR, multi-channel notifications (bi-directional), voice of the customer survey (in/out), Network ACD, CTI/Skills based routing and desktop CRM
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