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Costa Rica Costa Rica

Technical Incident Engineer, VMware

Technology / Software / Internet

Professional Support Engineer with capacity to resolve complex problems and situations from diverse customers, With Experience in Software, With profficiency in Service Desk Management, metrics and service level objectives management. I was also a Local IT Technician with experience on Hardware Repair, Software Deployment and installation, and support assitantance. Supported also Mail Servers, DNS servers and Proxy Servers. Main Skills: Support of Desktop Applications and Operative Systems (Microsoft Windows XP, Windows 7, Microsoft Office), Cisco VPN Technologies, Lotus Domino and Lotus Notes 6.5-8.5 , resolution of basic network problems and follow customer proprietary applications and...