With a passion for working with sales, marketing, customer support and IT teams, I am an experienced and versatile leader for customer-focused innovation in the information services, education, publishing, legal and technology markets. I have implemented solution based initiatives through leading the development, launch, training and retention efforts for breakthrough strategic products and services resulting in the creation of market leading platforms while using my skills in process improvement, Agile development, voice of the customer, persona development, relationship building, and negotiation.
Key skills:
- Strategic product development, project management and launch
- Process im...