• Prevent, mitigate, investigate, and resolve financial fraud claims related to, but not limited to, internal investigations and fraudulent financial transactions including: account takeover, identity theft, and elder exploitation.
• Investigate fraud cases and support more than 200 retail bank branches; serve as a liaison to retail bank employees when dealing with fraudulent activity.
• Conduct fact-finding investigations on a wide variety of matters, including fraudulent activity, potential violations of company policies, industry regulations, and civil and criminal laws.
• Initiate and receive phone calls and written correspondence from account holders, bank personnel, and o...