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Washington, District of Columbia

Certified ITIL Practitioner with 20 years of progressively responsible experience within a broad range of industries: Government, Health Care, Consulting, Aerospace, and Telecommunications. Over 10 years of IT Management experience directing the activities of Desktop services, Network Engineers, Application Developers, and Technical Consultants and Data Center Operations staff. A leader recognized for capacity to implement ITIL Processes, successfully delivery of CMDB, Asset Management, full Change Management systems, CM documentation, and process work flow, improved process, and measurable Service Desk metrics via record of successful Service management. A resourceful ITIL Process Engineer