Personal Information
Organization / Workplace
Sydney, Australia Australia
Occupation
Support Analyst at Ensyst
Industry
Technology / Software / Internet
About
Objective: Gain distinction as an IT Professional
Experience:
4+ years providing Level 1/2 technical support in Managed Service environment with Microsoft Gold Partner supporting over 40+ different clients including SMB and large organisations with +1k users
3+ years in call-centre environment positioned in customer facing roles providing excellent customer service whilst adhering to various KPI metrics including sales and quality control targets
Skills:
Tertiary
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Cert III - Business Services ( Customer Contact )
Diploma in Information Technology (Network Engineering)
Bachelor of Science in Information Technology
Industry certifications
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Microsoft
-MCITP Wi...
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