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United Arab Emirates United Arab Emirates

IT Service Management at Emirates

Technology / Software / Internet

A senior IT Service Management professional with global experience of managing end-to-end delivery of IT services to implement and deliver quality solutions to dynamic banking and financial organizations. Provide oversight for Service Management processes ensuring there is an effective way of quickly identifying major issues, managing the resolution, ensuring timely and appropriate communication, and driving permanent solutions. Drive and manage service improvement programs to implement best practices in order to remove inefficiencies of service delivery & support, ehnacing the overall service experiences and recognizing the value of service management Execute full implementatio...