· 11i Service Request Fundamentals
· Logic in Thinking and Writing, EPR Consulting
· Introduction to the SQL, Oracle
· Essential (Siebel 7.7) Ed 1, Oracle
· Oracle Database 10g: Introduction to SQL Ed 2, Oracle
· eBS R12 Incentive Compensation, Oracle
· Implementation Case Study (Siebel 7.7) Ed 1
· Business Process Architect – Process modeling