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Greensboro/Winston-Salem, North Carolina Area United States

Sr. Desktop Support Technician

Technology / Software / Internet

•Responsible for 1000 users and 550 workstations and laptops •Resetting of users passwords •Installation and maintenance of printers and copiers (Toshiba, HP) •Re-Imaging of workstations and laptops •Service and maintenance on Dell PowerEdge Servers. •Backups of software for user transfers. •Running patch cabling on Call Center floor to Cisco switches. •Troubleshooting of hardware and software for all workstations and laptops •Setting up and monitoring of ADP time clocks •Setting up of all Cisco IP phones throughout Call Center •SMS ( creating collections, setting up packages for deployment and setting up advertisements) •Ghosting Images through the use...