IT professional with more than 14 years of demonstrated technology experience including process improvement, incident management, governance, risk mitigation and client service support.
•Double Masters (MBA and MS) and certified CCNA and ITIL professional.
•8 years of experience in global and domestic audit support, risk and incident management.
•Demonstrated knowledge and expertise of Cisco network implementation.
•Solid experience with network, desktop, and application support with local and global clientele.
•Deployment support experience
•Process improvement experience.
•Strategic thinking, goal oriented, customer focused, big picture thinker, can-do attitude.