A highly dedicated and self-motivated ITIL V3 qualified IT professional with over 20 years experiences gained in various IT roles which have included management of key ITIL disciplines such as Incident/Problem/Change/Release/SLA/OLA/KPI, Service Transition, Continuous Improvement, Project and Third Party support management at a sub-regional and subsequently at the global level.
And couple with excellent understanding of all major technologies and a strong business foundation and extensive exposure to ITIL V3 disciplines - I am able to effectively deliver real business benefit through proactive and reactive IT service delivery and management.
STRENGTHS INCLUDE:
鈥� Extensive experience in ...
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