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A 12+ experience in customer service and customer operations, telecommunications industry including 5+ years as contact center operations development manager   working in Egypt’s largest internet service provider allows me to possess a wide knowledge, ability and achievements in the customer operations field, IT knowledge, project management skills, vendor management skills, strong leadership skills and superb relationship management abilities.

Currently I lead the contact center operations development to design and implement process improvements, customer experience, Social media and operations improvement projects aimed at streamlining activities whilst at the same time driving up cust...

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