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Saudi Arabia Saudi Arabia

Chief Customer Officer & A/CITO

Telecom / Mobile

Proven track record turning-around business performance in digital service providers to gain market share, improve customer experience, while optimising costs to boost profitability. Since 2001, lead the commercial launch and technology start-up of 2 mobile operators in North Africa followed by turning around 4 large mobile operators in Africa and the Middle East. Managed P&L of up to: OPEX of $1.5B, CAPEX of $1B per year, Revenues of $1.8B, and Net Profit of up to $200M per year. Areas of passion and expertise include telecom technology, customer service/experience, IT, value added services, and digital services. Values: Transparency, Passion, Team-Work, Innovation, and Optimism. ...