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Assist consumers with wireless troubleshooting
Answer calls and greet customers
Review ticket in customer service tracking application
Determine scope of issue
Confirm customer agreement to conditions of service
Manage credit card processing if necessary
Follow through on warranty requests or open issues
Encourage completion of customer survey
Close the incident within recommended service times
Properly document all support calls
Adhere to quality standards set by company
Represent company in a professional and ethical manner
Maintain high level of customer satisfaction with focus on first call resolution

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