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Johannesburg Area, South Africa South Africa

Open Innovation | Customer Experience | Industrial Engineering | Business Improvement | PrEng | PMP | CPP | LSSBB

Apparel / Fashion

Willie is a senior manager within the Process Innovation competence at management consulting firm IQ Business, where he is responsible for managing and functioning as subject matter expert on business process optimisation projects. He is also a certified CPP Champion and trainer of the CEM Method, an Outside-In customer centric method from network partner The BP Group. An industrial engineer by training, Willie has extensive experience in process optimisation, project management, customer experience design and innovation management and has worked on projects in Banking, FMCG and Government. Project areas included HR, Homeloans, Credit Card, Wealth Banking, Business Banking, Investment B...