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New Delhi Area, India India

Asst. Manager, Binatone Global Telecommunication Ltd.

Technology / Software / Internet

 Identify Process and it’s potential for Co-Location  Understanding & Mapping As-Is Process  Understanding As-Is Technology  Baseline CTQs and finalize Targets/SLA  Design Future state Process Maps  Design Future state Technology work flow  Knowledge Transfer/Training  Ensure Process starts meeting CTQs  Adapt/make to-be process solutions to suit process/customer requirement  Integrate service offerings into customized solutions  Establishing an environment for active document review/preparation prior to publishing  Ensure that consistency in process and use of tools and templates  Chairing team conference calls Specialties: Team Lead