I am an IT manager with over 14 years of direct IT customer service experience in both the federal and private sectors. I have both a strong managerial and technical background with extensive experience leading teams of up to 35 end-user PC/server support technicians in a predominantly Windows environment of corporations ranging from 300 to over 6000 internal customers. My skills extend to vendor selection and management, project management and selection and support of auxiliary services and systems common to desk-side support such as VTC, smart devices and printers.
I take responsibility for the satisfactory operation and support of all computer equipment and work closely with my custo...
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