Most of my career has focused on Problem Solving, Developing People and organization-wide Strategic Planning. The Body of Knowledge I use is called the Toyota Production System or TPS. I acquired/am acquiring TPS knowledge through 20 years of practical experience with Toyota's North American management team and 5 years of consulting outside of Toyota.
The aim of TPS is to engage everyone in the organization to solve problems that are preventing customers from getting the exact type and amount of product or service they want, precisely when they want it. Of course, the customer's product or service must be at a price they are willing to pay and the quality level they expect. This puts...