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Monza and Brianza Area, Italy Italy

Senior Solutions Consultant at Aspect Software

Telecom / Mobile

I started my professional career as a programmer for Interactive Voice Response, expanding my competencies to integration with Automatic Call Distributor, Database and CRM solutions. After significant experiences in Contact Center and CRM environment in 2000 I've joined Cisco. I've carry on in building my technical knowledge and I've acquired expertise in both Cisco traditional products and the innovative VoIP "Collaboration" solution and following the evolution of Communication Manager and Cisco Unified Presence Server. I have included in my skills also solutions of Mobile Engagement, Social Networking, Email Response Management, Live Chat and co-browsing. In recent years, where the d...