Personal Information
Organization / Workplace
Malaysia, Wilayah Perseketuan Malaysia
Occupation
Vice President Contact Centre Operations at Astro
Industry
Entertainment / Sports
Website
About
Highly respected BPO industry practioner with passion to not only contribute to organization growth but participate in the industry progress in any country that I'm assign to. A regular participant, thought leader and contributer to industry's progress.
Pioneered ideas of New World Digital Contact Centre design, transforming conventional people, process, business rules and eco system to meet the Digital Technology wave in the Customer Experience World.
Experimented with the new trends, Gamification KPIs, Holacracy Organization structures in Customer Contact Centre environment to induce a new level of engagement and productivity with cost effective in the mind of the players.
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