â–ª Supporting more than 2500 Users in 2 head buildings in contrary to other 70 branch plus moving to other Bank branches if required
â–ª Remotely diagnoses and resolves requests using remote tools Dameware...etc and via IP Phones
â–ª Setting up new users accounts and profiles and dealing with password issues, backups, Outlook E-mails, Printers using Web Jet Admin, and Server Permissions access Exchange server mailbox maintenance Calendar, including archiving mailboxes issues.
â–ª MacAfee encryption for file and folders and recovery access issues