Does SLA stand for Service Level Agreement of Secrets Lies and Assumptions? I want IT organizations to be more successful by managing on outcomes and impact. In IT management and especially outsourcing governance we manage too much with inside-out metrics, like on technology items. My drive is to help CIOs to be real leaders.
Specialties: Workshops, search, IT strategy, SLA innovation, trends impact analysis, presentations, boardroom sessions
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user experienceslaciouser satisfactionxlakpicollaborationoutsourcingcustomer experiencebusiness modelicttechnology debtit debtbig datauxhelpdeskitilcmmiworkshopcontractsuideliverablessimplification
