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Greater Boston Area United States

Director, IT Service and Support at Worcester Polytechnic Institute

Education

Experienced IT support center and IT Service Management (ITSM) leader specializing in delivery of IT services within a University setting. Demonstrated ability to effectively manage organizational change efforts. ITIL v3 Foundations, HDI Help Desk Manager, and Project Management certified professional with experience leading full-time, part-time and student staff in the delivery of technology support and desktop services. My goal is to ensure that faculty, staff, and students are connected with customer-focused IT services that enable productivity and support teaching and learning experiences. Interested in ITSM, ITIL, project management, leadership, organizational change, and process ...