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Slovenia Slovenia

Director of Customer Support & Service

Telecom / Mobile

I have more then 20 years of experiences in telecommunication business. I'm working all the time in field of Operations, where I also have a lot of relationship with business development. I had chance to setup few competence centres for operations & maintenance, in fix and also mobile telecommunication world. I would like to point out field of competences: - Support different organization units in their transformation, Operations, OSS, etc. - Processes development for Operations & Maintenance topics - Big picture of processes on company level - Service Level Management - Service Assurance - Customer Experience Management - E2E service monitoring - developement - strategy, methodologies (...