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Sydney Area, Australia Australia

Now in Australia!

Finance / Banking / Insurance

I have over 13 years of experience working in mainly Customer Service roles in the General Insurance industry. The majority of my career has been spent in Call centre environments and I have experience as a consultant on the phones, supervising others, leading 2 Call Centre teams and managing a Service Centre cum Call Centre on my own. As a specialist in Customer Service, I believe in ensuring that my team are there to deliver exceptional customer service to customers by saying and doing the right thing. I also believe that through customer feedback and a little bit of innovation, that my customers will receive the best service possible and remain a customer year on year with my compa...