Personal Information
Organization / Workplace
Greater Boston Area United States
Occupation
AVP, Customer Experience + Behavior Design at MassMutual Financial Group
Industry
NGO / Public Service
Website
http://mitre.org/About
Entrepreneurial, value-driven and results-oriented customer experience leader with proven expertise creating and inspiring execution on visions grounded in human-centered research. Insatiable curiosity and empathy for studying people and their interactions with products, services or processes. Proven track record understanding the behavioral, cognitive and physical complexities people bring to their experiences (SW & HW) and turning insights into use cases, personas, requirements and strategies for commercialized solutions.
Eighteen years experience in design research + strategic product development as a consultant and on the client side. Skilled at creating new collaborative disci...
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