Service Desk/Contact Centre/Business Process Improvement
Industry
Technology / Software / Internet
About
"Respect is earned, honesty is appreciated, trust is gained, loyalty is returned" - author unknown
The above quote is not only applicable to customers, but is equally important to establish and maintain high-performing teams. I love and live this quote.
Specialities:
IT Service Desk / Contact Centre Best Practices (Team Leader, Subject Matter Expert, Continuous Improvement, Transition Management, Knowledge Management)
Business Analyst (Facilitation and elicitation, delivery of required artefacts, stakeholder management)
Root cause analysis (Process & Data)
Project Management
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