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Build, manage, develop and lead a global multicultural team of Product Support Analysts, handling all customer issues related to the configuration and use of Calypso's Clearing, ERS and Interfaces solutions.

Project manage the strategic upgrade and implementation of Salesforce for Product Support, including gathering and documenting the requirements, establishing project timelines, designing the look and feel and workflow, allocating resources for testing, training and roll-out.

Work closely with Engineering, Product Management, Quality Assurance, Professional Services and Calypso’s Global Support Team to understand business requirements and implement new processes with the aim of im...

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