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Hello - I am a dynamic, result oriented decisive leader with diverse experience in continuous improvement, customer experience innovation and program management fields. Recognized for ability to architect, manage, and implement optimal solutions and develop best practices toward operational excellence in complex environments. I have a track record in working successfully with individuals at all levels, including major clients.

Specialties:
• Continuous improvement
• Customer experience innovation
• Program & project management
• Six Sigma Black Belt
• Change management & risk management
• New product introduction
• Business process architecture
• Client interactions




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