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Greater Chicago Area United States

n+2 Team Leader - Tier 1 support

Technology / Software / Internet

N+2Data Center Team Leader - CMC Tier I support Engineer Handle day to day operations of a secure data center. Including- file and maintain activity records - control access to data centers- complete hourly rounds and log data- - interact with and service clients- data cabling installation, tear down and rebuild network enclosures - support hands-on requests: reboot servers, replace disk drives, rack servers, etc - provided evidentiary support for SOC I and II audits CMC (Cloud Management Center) Provide 1st level support for desktop issues Report and escalate network and telephony failures - coordinate repairs with clients & carriers Initiate and document CISCO TAC, Juniper support...