David Jeffrey
Personal Information
Organization / Workplace
Northampton, United Kingdom United Kingdom
Occupation
Major Incident Manager at Tata Consultancy Services
Industry
Technology / Software / Internet
Website
http://www.itsmfi.org/About
ITIL Service & Operations Manager;
Service Delivery & Support: Problem, Change, Configuration, Release, Incident/ Major Incident and Operations Management - (Application & Infrastructure)
Incident & Problem Management;
Certified ITIL Practitioner in Problem Management with over 23 years experience in IT within blue chip environments delivering & improving service.
Hands on & managing teams supporting business and life critical 24 x 7 systems, achieving SLA’s and avoiding penalties. Identifying, prioritising, and implementing solutions to ensure there is no potential for re-occurrence of issues or impact to service.
Interpersonal;
Working with 3rd parties, suppliers and support organisat.
Contact Details