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Leader in the field of performance improvements. Experienced project manager in building a customer loyalty based on a customer experience culture. Since the beginning of the professional career involved in customer service in both retail and corporate financial sectors. Responsible for the implementations of the actions aimed at building client centric company culture. Managing and participating in strategic quality projects, coordinating and adjusting key performance indicators, carrying out activities based on customer satisfaction surveys. Business coach and lecturer responsible for preparing workshops at the most significant business events. Keen on CX,  with a tremendous energy and ...

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