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Cape Town Area, South Africa South Africa

Business Relationship Manager

Technology / Software / Internet

►Manage, escalate and drive satisfactory resolution of customers’ technical support, service and infrastructure issues. ►Proactively and reactively interface on-site with customers in the management of technical issues as well as collaborating in planning, implementation, skills and knowledge transfer and day-to-day operation of new/upgrade technologies ► Provide information and recommend best practices for the management of technologies in accordance with the Microsoft Operations Framework (MOF) and ITIL. ► Proactively monitor technical issues pertaining to technologies at customer sites and make recommendations to reduce the risk/impact of similar future problems. ► Develo...