A bright, talented, ambitious and self-motivated person with a strong technical background and business analyst experience who possess self-discipline and ability to work with a minimum of supervision. Having a proven ability to carry out the operation of company cloud business using IT Service Management methodology. Possessing excellent documentation, communication skills to customer or third party, preventing OLA and SLA Violation. Using initiative to develop effective solution to problems with an active and dynamic approach to work and getting things done efficiently.