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Saudi Arabia Saudi Arabia

Customer Engagement Consultant & Corporate Trainer at Trainera

Apparel / Fashion

My Work Experience: - Building up the full-fledged contact center from the scratch (62 Seats) with all its functions (In-Bound - Outbound - E-Commerce - Social Media) in eXtra (United Electronics Company KSA) June 2014. - Building the Complaint Management Department with its SOP in eXtra (United Electronics Company KSA) December 2013. - Had Played the major role in selecting the Suitable CRM application (Seibel) for eXtra (United Electronics Company KSA) June 2013. - Setting the standards and relations with Vodafone Egypt through Tawassol Retail Franchising Company, and had opened more than 15 Express shop under the name of Vodafone Retail Channel 2011 and 2012. - Sustained the relati...