- Analyzing and diagnosing advanced tasks assigned by management.
- providing solutions for highly-challanging problems and create procedures should rectify problems.
- Supervising and training IT helpdesk staff to best solve and handling problems efficiently and precisely.
- configuring and troubleshooting Windows Server 2008, Exchange Server 2010, Forefront TMG Server and SharePoint Server.
- Managing and supporting Mac Computers in Windows and Active Directory environment.