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Uganda Uganda

Data Center Administrator at MTN Uganda

Technology / Software / Internet

Data center facilities and Network Monitoring Providing first tier response(L1) support Appropriate resolution of events as defined in the company SLA In charge of proactive monitoring of severe alarms. In charge of reporting, recording outages and major incidents to the Incident manager. Database capacity monitoring and notification. Inventory tracking and updating (tools, servers, switches, hosts). Escalate anything unusual immediately as per escalation matrix and take remedial actions. Responsible for Reporting to Service Desk team for hourly status of infrastructure. Making of daily reports that emphasize networking performance. Ensuring that UNIX and Windows servers are fully opera...